How do I delete bad reviews for a restaurant on a website?

I am the new manager of a restaurant and the reviews about us on websites are terrible. Is there a way to delete the reviews and start all over. They are mainly on citysearch and yellowpages. When people google the website to get our information, the bad reviews are the first thing they see. Please help!!How do I delete bad reviews for a restaurant on a website?
The odds of getting negative reviews removed is pretty close to zero.. That's the point of review sites, people get to say what they want and the business owner can't control the conversation..



Were the negative reviews valid complaints? If so, have you addressed the reasons for the negatives? If yes, then a simple reply to the review apologizing for the issue and an explanation of what has been done to resolve the issue going forward is the best thing you can do..How do I delete bad reviews for a restaurant on a website?
Contact Citysearch and Yellowpages via their websites or phone and see if they can remove them. Otherwise the best thing to do is give good service and quality, and encourage your patrons to give you reviews, so that eventually the good reviews outweigh the bad ones.



P.S. Make sure you check all sites that have reviews; other popular ones are Yelp.com and Google Places. I've heard that some of these sites will let you pay to have bad reviews removed. As a restaurant patron I don't think that's ethical, but whatever!